Offer of the Week

Hitachi HITDV18DSDL 18v Combi Drill
Hitachi HITDV18DSDL 18v Combi Drill
OUR PRICE: 235.00 ex.VAT
Add to your basket

Tuff Tools offer the best prices and free returns on over 24,000 Hand Tools and Power Tools delivered FREE in 24 hours.

Our stock range includes most makes of Power Tools and Power Tool Accessories from top brands to the best quality budget name.

Tufftools.com also stock fixings, ironmongery, workwear, footwear, abrasives, cutting tools, drills, reamers, ropes, chains, hoses, jani torial goods, ladders, precision measuring equipment, pressure washers and lots more.
Contact Tuff Tools


Terms & Conditions

What do I do if I have goods missing from my delivery even though my delivery note says I should have them?

It is rare that goods will be missing from your delivery, however it can of course sometimes happen. Please report any missing goods to us immediately and not later than three working days after you have received your parcel. Claims for missing goods after 3 working days of receipt of your parcel cannot be accepted.

What do I do if I have received my email confirmation of despatch but have not received my goods?

Although most of our courier deliveries arrive 1-2 days after dispatch and Postal within 3-5 working days it can sometimes take longer to receive your goods especially in peak periods. If you have received a tracking number for your parcel (Courier & Special Delivery Only) please see the link from your despatch email for further information.

Notification of goods not received AFTER dispatch must be made within 21 days of the original despatch. Failure to do this may invalidate any claim made. Any notification of goods not received under these terms must be made in writing by email or letter in addition to any telephone call made.

Prices of goods

All prices on our website are correct at the time of checkout. Prices may be changed at any time.

Vat of 20% is inclusive unless otherwise indicated.

A VAT invoice is sent with the goods for VAT registered customers.

We are unable to sell items without charging VAT for customers that are resident in VAT exempt locations.

Technical Information

If you need any technical information regarding a product it is often best to contact the manufacturer directly. A list of manufacturer technical help-lines can be found here.

For any other enquiries relating to product availability, delivery times etc please contact us at Tufftools.com

Guarantee Details

Most of our products carry a full 1 year manufacturers guarantee (unless otherwise stated) covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage & does not cover consumables or wearable items, ie chucks , carbon brushes.

Many manufacturers will offer a direct repair or replacement service (as applicable) which will often resolve your problem more quickly.

Health & Safety

Before using any tool that you purchase from us, please read carefully all instructions and any safety warnings. If you are unclear on any aspect of the use of the product please contact the manufacturer for explanation prior to use.

Voltages: please check carefully the voltage rating of the product you have purchased to ensure that it will operate on your electrical supply. Products that are rated at 110v are usually intended for use with a transformer.

Tufftools.com will take no liability for any injury or loss through misuse of any item purchased from us.

Pictures & Descriptions

Although we endeavour to keep our pictures and descriptions up to date we do sometimes encounter errors. All our pictures are meant as a guide only and descriptions are the main information supplied to describe a product - these should be used in preference to the picture. Please note that small variations do sometimes occur between the printed picture and what is supplied.

If an item has no picture or description and you are in any doubt as to what the item is, please call to confirm before completing your purchase.

How do I return a faulty item?

All of our products are covered by a manufacturers warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage. Please also note that any modification to a product including accessing sealed parts of a product, using incorrect plugs etc will cause any warranty to become immediately invalid. In these instances if we have agreed to pick up a product and later find that the warranty is invalid we will charge you for the cost of the collection.

Please contact us before sending back any faulty goods as many manufacturers will offer a direct repair or replacement service (as applicable) which will often resolve your problem much more quickly.

Please note that we will cover the cost of a return where the item is faulty. This return cost should not exceed 6.50 without authorisation from us as we may opt to arrange for a collection of the item. Please note that collections can only be arranged for certain items and times, ie office hours.

If we inform you that the item need to be returned to Tufftools.com then please us our Printable Returns Form as a covering note for the item. Failure to complete this form may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original packaging where possible, with adequate protection to ensure that the goods and packaging reach us in good condition.

Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return for any reason.

Can I Return an unwanted item?

You may only return an item that is unwanted under the following criteria:

  • The item has not been used or even removed from the packaging. I must be returned to us in it's original condition.
  • You return the item within 7 days of receipt.

Opening the packaging of an item will constitute use of that item, as under law it will not then be in resalable condition, and return will be refused on that basis.

Please note that delivery charges are non-refundable in the event of an unwanted item being returned to us, If no delivery charge was paid we will deduct the actual cost of sending that item from your refund to cover our cost of despatch.

Please use our Printable Returns Form as a covering note for the item. Failure to complete this form may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should not be returned in their original unopened packaging, with adequate protection to ensure that the goods and packaging reach us in good condition.

How do I return an item that was sent to me in error?

In the unlikely event that we have sent you an item that was not the one that you ordered please contact us to inform us of the problem.

Please note that we will cover the cost of a return where we have sent you the incorrect item. This return cost should not exceed 7.50 without authorisation form us as we may opt to arrange for a collection of the item. Please note that collections can only be arranged for certain items.

Please use our Printable Returns Form as a covering note for the item. Failure to complete this form may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original unopened packaging, with adequate protection to ensure that the goods and packaging reach us in good condition.

Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return for any reason.

How do I return Damaged Goods?

In the unlikely event that we have sent you an item that was damaged in transit please contact us to inform us of the problem.

If we inform you that the item needs to be returned to us at Tufftool.com then please use our Printable Returns Form as a covering note for the item. Failure to complete with form may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original packaging where possible, with adequate protection to ensure that the goods and packaging reach us in good condition.

Where an order is placed under special delivery arrangements any delivery charge is not refundable in the event of a return for any reason.

IMPORTANT:

Please not that ALL damage claims must be reported to us within 3 working days of delivery. Any claims for damage cannot be processed after this time. Claims cannot be accepted for damage once the goods have been used. We reserve the right to charge for goods sent as replacements if the damaged item is returned used.

What payment methods can I use on the website?

Payments over the website can only be accepted by a Credit or Debit card. We accept all major cards including Visa, Visa Debit, Mastercard, Switch & Solo.

Can I order over the telephone, by fax or by post?

Sorry no, we only accept online orders by credit card. Our website is protected by the latest Secure Sockets Layer (SSL) technology which protects your personal and payment information which means that it is perfectly safe to order online.

Copyright & Trademarks

All trademarks used are the property of their respective owners. All trademarks are recognised.

This site and its content are the property of Tufftools.com. The site design, structure, graphics, source code and all other material contained within our site are the copyright of Tufftools.com, it's partners and suppliers.

Copyright 2017 Tufftools.com. All rights reserved. All Trademarks recognised.